We are Eleken, a pragmatic product design agency
Eleken was born to improvedesign services for SaaS
It doesn’t work when you are designing
things that have not been done before
for audiences with ever-changing demands
for organizations that are always evolving
alongside competing products that stake for a better UX
It could have been done better. We felt like we had the power to do it better. But how?
How did we do it?
Talent, Transparency & Tempo
Talent
Imagine a professional, skilled and proactive, with design processes battle-tested on hundreds of clients in dozens of industries. No freelancer or in-house designer has such expertise. A design agency can have it, though, if it allows knowledge to circulate within the organization.
So, every designer at Eleken gets a 6-month training before they start working with their first client. Weekly lectures & seminars are called to develop their skills even further. A designer can always get support from UI Lead, UX Lead and Head of Design.
Transparency
You know that over-the-wall communication model, where client lives their requirements on one side, something is getting obscurely done on the other side, and project manager works as a carrier pigeon between the two? For SaaS apps, with their complex one-of-a-kind products, such communication is a direct path to disaster.
So we removed PMs from the equation. That means, Eleken’s dedicated designers communicate with you directly and go deep into the product. That also means they master soft skills, can work autonomously, manage the design process and themselves.
Tempo
It takes ages to launch a design project with an outsourcing design agency. You have to make an initial call, fill out the brief, have another call, list the requirements, get a proposal, negotiate the proposal, compare estimations and rates, sign a contract… Quite time-consuming, isn't it?
So we at Eleken make sure you’d have 2 weeks of work done at the point when you’d only sign a contract with an ordinary agency. We always have a few designers on bench ready to get started with a free trial immediately.
“These days, we can build almost any software. But just because we can, doesn't mean people will use it. Companies start to realize that amazing user experience can boost their business, that design can become their competitive advantage. Eleken is a place where you can gain that advantage.”
