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project@eleken.co

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Frequently asked questions

If you have questions that are not listed here, send them to us via email.

Do you work with freelancers or have an in-house team?

We don't work with freelancers. All our designers are hired inhouse.

How do you hire designers?

We hire designers with web design experience. They all have amazing portfolios and social skills that allow them to work productively in a team. We only hire people with a good knowledge of spoken English and a desire to learn. Once hired, new designers go through our training program which teaches them new skills and approaches in SaaS app design. They can start working on a project only after they complete our monthly training.

During project development, designers collaborate with one another, get their works reviewed by peers, brainstorm new ideas, and help each other solve problems and create better solutions.

How do you manage time zone differences?

We adjust our schedules to our client's time zone as much as we can. Our work hours can extend from 8 am to 8 pm EEST. We do our best to find overlaps and run productive team meetings even if our client is located in Australia.

Where can I see your designer portfolio?

You can find our works on this website, as well as on Dribbble and Behance.

Do I pay extra for more people?

Our design price is defined by the number of hours we need to make it.
More designers equal more hours. So no, you don't pay extra for more people. You pay more for more hours.

How does your free trial work?

If you want to start a project with us, we'll make a short introductory call to discuss the details. If your project is something we can help you with, we'll provide you with a designer. You can start working with him or her immediately.

If you feel like we're a good fit, but would like to see us in action before signing the contract, we can provide you a one-week trial free of charge. This way you will get to know us better and can make an informed decision on whether you want to go on working together.

Can I cancel my project at any time?

Sure, but do let us know about it beforehand. If you have a monthly subscription, let us know that you want to cancel your project a month before that. If you have weekly sprints, give us a cancellation notice a week before.

I need to change the number of people in my team. How will that work?

I need to change the number of people in my team.
How will that work?

You will be in touch with our account manager throughout the project.
When you need to make some changes, it's enough to let them know about it.

Don’t like forms?

You can always contact us at 

project@eleken.co

Where to find us

Kyiv, Ukraine
Dehtiarivska str. 33B

+38063 344 39 35
hello@eleken.co