UX Audit Service for SaaS Companies
We’ll find the gaps in your product’s user experience and create an actionable plan for fixing those gaps to improve your business performance.
Ever noticed those signs that point to poor user experience?
Your app becomes too complex
New features, updates, and optimizations turned your once minimalistic appinto a mess.
Your users are utterly confused
Customer support has noticedthat users struggle to find what theyneed and do what they want.
Your business results could be better
You run a lengthy, costly customer acquisition process, but your conversions aren't growing much.
Bad UX means you are losing money right now
32%
of the customers would leave a brand they loved after just one bad experience.
1 out of 26
customers complain when unsatisfied, the rest churn quietly.
13%
of customers will tell 15 or more people about their bad experiences.
Eleken can help you find what parts of your app cause users’ headaches
Our app UX audit process takes five steps to define how users interact with your product, what works and what doesn't, and how to make things better.
Discovery
First of all, we’ll explore your app, build user flow maps and discussthe functionality with your Product team to understand how the app works from the ground up.
“They are not waiting to be told howto design something, they perform their own research of the topic and dive into the matter completely which results into great outcomes.”
Irene Avdus, Product Manager
Research
Next, we’ll run in-depth interviews with your customers, your Product and Support teams to create a list of issues that customers face when using your app.
“We were impressed with their responsiveness and ability to work independently when necessary. They also understand the requirements and did their own research as well as look at ours.”
Oliver Dix, Co-Founder
Sensemaking
We will tie discovered product issuesto specific user flows and generate ideas of how to address those issues.
“Design has therefore been a thought partner for us as we attempt to answer key strategic questions about how the product should look.”
Tanay Kothari, CEO
Prioritization
Finally, we’ll run a workshop with your Product team to map out possible solutions using the Impact/Effort prioritization matrix.
“It was generally a very good workflow, where we discussed work to be done,what limitations there were, and howto prioritize different pieces of work.”
Moritz Uehling, CTO
UX audit report
According to the selected priorities,we’ll create a website UX audit reportand a redesign roadmap for futureUI/UX initiatives.
“The team is really great at what they do. They give rapid and quality results. We really enjoyed working with Eleken.”
Anupama Panchal, CTO
Take a look at our recent UX design audit projects
Looking for a UX audit agency to pinpoint bottlenecks in your product?
Looking for professionals to revamp your app?